Return and refund policy
1. Returns
We accept returns within 30 days of delivery.
To qualify for a return, the item must be:
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Unused
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In the same condition as received
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In the original packaging
Certain items may not be eligible for returns, such as:
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Perishable or consumable goods
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Personal hygiene items
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Personalized or custom-made products
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Clearance or final-sale items
2. How to Start a Return
To initiate a return, please contact us at:
📧 help@galaxysale.shop
Include:
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Your order number
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Reason for return
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Photos of the item if it arrived damaged or defective
Once your request is approved, we will send instructions on how to return the item.
3. Return Shipping Costs
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Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.
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Unauthorized returns may not be accepted or refunded.
4. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery with photos of:
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The damaged item
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The packaging
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The shipping label
After reviewing your case, we will offer a replacement or refund at no additional cost.
5. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method.
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The processing time may take 5–10 business days, depending on your payment provider.
Please note:
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Shipping fees are non-refundable.
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Items returned without approval may not be eligible for a refund.
6. Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, the order may already be processing or shipped.
7. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank.
If you still need help, contact us at help@galaxysale.shop.
8. Contact Us
For any questions about returns or refunds, please contact:
📧 help@galaxysale.shop